Privacy Policy
Last updated: 5 September 2026
1. Introduction
Welcome to Budget Monkey.
Budget Monkey helps residential and business customers in Ireland review their utility bills and switch to better-value utility plans. We may assist customers with comparing available options and arranging switches with relevant utility providers.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and the rights you have in relation to your personal data.
By using our website or contacting us about our services, you acknowledge that your personal information may be processed as described in this Privacy Policy.
2. Who We Are
Business name: Budget Monkey
Email: Hello@budgetmonkey.ie
Budget Monkey provides utility comparison and switching services for residential and business customers.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
3. Personal Information We Collect
Depending on how you use our website and services, we may collect information such as:
Your name
Home or business address
Email address
Telephone number
Utility account information
Utility provider details
Electricity, gas, broadband, or other utility information relevant to our services
Meter or account reference information where required to arrange a switch
Current or previous utility plan information
Information contained on utility bills that you provide to us
Business information, where you are a business customer
Details of your communications with us
Information you provide through enquiry, quotation, or contact forms
We may also collect technical information automatically when you use our website, including your IP address, browser type, device information, pages visited, and information about how you interact with our website.
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Provide utility comparisons and quotations
Review your current utility arrangements
Identify potentially better-value utility plans
Arrange or assist with switching your utility provider or plan
Communicate with utility providers or other relevant service providers on your behalf
Manage and administer our customer relationships
Contact you about your enquiry or requested service
Keep records of our business dealings
Improve our services and website
Maintain the security of our website and systems
Detect and prevent fraud or misuse
Comply with legal and regulatory obligations
Establish, exercise, or defend legal claims
Send relevant marketing communications where legally permitted
We will only use your personal information where we have a lawful basis for doing so.
5. Information Relating to Utility Bills
To provide our utility switching service, you may choose to provide us with information from your electricity, gas, broadband, or other utility bills.
This information may be used to understand your current plan, provider, usage, contract details, and other relevant information so that we can identify alternative options that may provide better value.
Where necessary to arrange a switch, we may share relevant information with the utility provider or service provider involved in the switch.
We will only request information that is reasonably necessary for providing our services.
6. Residential and Business Customers
Our services are available to both residential and business customers.
For business customers, we may collect additional information such as:
Business name
Business address
Your position or role within the business
Business contact details
Utility information relating to business premises
If you provide information about another person or business to us, you should ensure that you are authorised to provide that information and, where necessary, have informed the relevant person about how their information may be used.
7. Sharing Your Information
To provide our services, we may need to share relevant information with third parties.
These may include:
Electricity, gas, broadband, or other utility providers
Utility brokers, networks, or service providers involved in arranging a switch
Technology and software providers
Website and hosting providers
Customer relationship management and communication providers
Payment providers, where applicable
Professional advisers such as accountants, insurers, or legal advisers
Government bodies, regulators, or law-enforcement authorities where required by law
We will only share information where there is a legitimate reason to do so and, where appropriate, only the information necessary for that purpose.
We do not sell your personal information to third parties.
8. Legal Basis for Processing
Where applicable under the General Data Protection Regulation (GDPR), we may process your personal information on the following legal bases:
Contract or steps before entering into a contract
We may process your information where it is necessary to provide a service you have requested or to take steps at your request before providing that service.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Consent
Where we ask for your consent to process personal information, you have the right to withdraw that consent at any time.
Legal obligations
We may process your information where necessary to comply with legal or regulatory obligations.
9. Marketing
From time to time, we may contact existing or prospective customers about Budget Monkey's services, offers, utility savings opportunities, or other information that may be relevant to them.
Where required by law, we will obtain your consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending important communications relating to a service you have requested or are receiving from us.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies.
Cookies may be used to:
Make our website function correctly
Remember preferences
Understand how visitors use our website
Improve website performance
Measure the effectiveness of our advertising and marketing
Where required by applicable law, we will request your consent before using non-essential cookies.
We may use third-party analytics or marketing services. Further information about the cookies used on our website can be provided in our Cookie Policy.
11. Third-Party Websites
Our website may contain links to websites operated by third parties, including utility providers and other service providers.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.
However, no website or electronic method of transmitting or storing information can be guaranteed to be completely secure.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information for as long as necessary to:
Provide and administer our services
Maintain customer records
Deal with enquiries and complaints
Meet legal and regulatory requirements
Resolve disputes
Protect our legitimate business interests
Establish or defend legal claims
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
14. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing of your personal information
Request portability of your information in certain circumstances
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant data protection supervisory authority
If you would like to exercise any of these rights, please contact:
We may need to verify your identity before fulfilling certain requests.
15. Data Transfers
Some of the technology and service providers we use may process information outside Ireland or the European Economic Area.
Where personal information is transferred outside the European Economic Area, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws.
16. Children's Privacy
Our services are intended for adults and businesses.
We do not knowingly collect personal information from children through our website.
If you believe that a child has provided personal information to us, please contact us at Hello@budgetmonkey.ie.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or how we process personal information.
Any updated version will be published on this page with a revised "Last updated" date.
18. Contact Us
If you have any questions about this Privacy Policy, how Budget Monkey processes your personal information, or your data protection rights, please contact us:
Budget Monkey
Email: Hello@budgetmonkey.ie
We aim to respond to privacy-related enquiries as promptly as reasonably possible.
If you are unhappy with how we have handled your personal information, you may also have the right to make a complaint to the relevant data protection supervisory authority in Ireland.
Budget Monkey
Helping residential and business customers find better-value utility plans..